How
to Say No and Still Keep Your Customers
Business Communications
What
if the customer is not right? Is there a way to respond
without alienating them?
Michèle
Favarger |
Join
Michèle Favarger and hear strategies to handle
those situations where we have to say ‘No.’.
Michèle will share her understanding of how
to get to the yes behind the no in a way that will
help us build effective relationships, whether with
a life partner, stranger or a valued client. |
Imagine
creating organizations and life-serving systems responsive
to our needs and the needs of our environment. Six centuries
ago, the Persian poet Rumi wrote: “Out beyond
ideas of wrongdoing and rightdoing, there is a field.
I will meet you there.” Michèle believes
these words are even more important today and she will
talk about how to get beyond arguing and defensiveness
to a place of honest and respectful communication.
Fluent
in two languages, Michèle has a lively and engaging
manner of speaking about topics that that touch all
of us in our personal and professional lives. She relishes
every opportunity to share with others and often finds
herself embracing conflict for the opportunity it brings.
Like Gandhi, Michèle’s goal is "to
be the change I want to see in the world".
Meet
the Presenter - Rt. Rev. Michèle Favarger, APS,
CT
Michèle
Favarger is an internationally recognized Certified
Trainer for the Center for Nonviolent Communication
(NVC). She enjoys spending her energy as a Mediator/Facilitator/
Counselor with an emphasis on individuals and couples
in crisis, offering workshops in Canada and internationally
and facilitating practice groups in Nonviolent Communication.
She is also a speaker for the University of Victoria
Speaker’s Bureau.
Michèle served as a Volunteer
Prison Chaplain at William Head for 14 years and is
a founding and continuing Board Member of the Aquarian
Tabernacle Church. She also served 5 consecutive terms
on the board of the BC Network for Compassionate Communication
and is currently a Board Member for the Vancouver Island
District Council as well as Treasurer for Canadian Union
of Public Employees Local 951.
Michèle
has been married for 28 years (to the same guy!) and
lives with her husband, Erik in the home they built
themselves. She started and successfully ran an organic
catnip farm for 8 years, creating a niche market for
her product. During the day Michèle works as
an Administrator at the University of Victoria and dreams
of travel and playing NVC with others full-time. In
her spare time, she knits like crazy and kayaks (but
not at the same time!). Michèle can be reached
at favarger@shaw.ca
What
people say about Michèle:
“It
was like Michèle plugs right into people with
her words and her heart. She [is] honest and compassionate
all at once without passing judgment.”
-School
Teacher, a workshop participant
