Roaring Women Refund Policy
At Roaring Women Ltd. we want all our clients and members to receive the best possible service. We strive to keep our content current and our services updated to meet the needs of our clients. As a business organization, we offer incredible value through both the web site and also through the newsletters and other services including coaching, web design, pr services and all other services we have available.
Despite our best effort, we understand that there will be clients who will not be happy with what we have to offer, or have expectations that we cannot fulfill. Because of this we have devised a policy which we feel is fair and equitable for all.
Dinner Meeting Payments and Refunds
Dinner registrations are refundable only if cancelled before 72 business hours before an event. Dinner Meetings are not refundable when cancelled after 72 business hours before an event. Attendees who have registered by phone or online and who cannot attend the meeting they have registered will receive a free Online Roaring Women workshop of their choice. This free workshop may be redeemed anytime within 6 months of the missed meeting.
Should any meeting be cancelled by Roaring Women for any reason, all attendees will be fully refunded.
Cheques will not be accepted at the door unless authorized by Roaring Women Head Office or their designate. All NSF cheques will be subject to a $15 administration fee plus all bank charges. Any person reserving a space at a Dinner Meeting and agreeing to pay by cheque who does not arrive at the meeting will have the dinner charge added to their monthly membership payment.
Members purchasing Dinner Meeting Tickets for guests may purchase them at the discounted rate. Members may not use their own free member tables for guests to display their goods. All guests must pay for display tables if they order them. Free display tables are for members only.
Workshop Refund and Cancellation Policy
All Roaring Women sponsored* and Roaring Women workshops have a minimum attendance requirement.** If minimum attendance is not achieved 7 days prior to the start date of the workshop or seminar - the workshop or seminar may be cancelled and registrants will be refunded in full. Workshops or seminars may be cancelled up to 72 business hours before the event is to take place. (Conferences are not included in this policy)
Any registrant of a workshop of seminar cancelling their attendance before 7 days prior to the shall receive a refund of 75% of the workshop fee. (25% is a cancellation fee and is not refundable) Registrants cancelling within 7 full days of the start of the workshop will not receive a refund. Compassionate refunds may be offered at the discretion of the president or designate and only in case of severe injury and disability of the registrant or death of an immediate family member. (spouse, child or parent)
*Roaring Women 'sponsored' means any workshop or seminar where Roaring Women has sponsored or is receiving a portion of funds from the ticket sales. This does not include conferences.
**Minimum attendance is set by the president and varies from event to event.
Coaching Payment and Refund Policy
All Roaring Women Coaches are certified by Roaring Women but are contractors to Roaring Women. They are not employed by Roaring Women Ltd. All members purchasing coaching month by month must pay for their coaching in advance of the sessions and are responsible for keeping their appointments with the coaches.
All coaching clients have indicated agreement to this policy by purchasing coaching services from Roaring Women through the web site or the Roar Store (www.roaringstoresales.com) . All coaching services that can be purchased will be linked to this policy via weblink wherever possible.
Missed and cancelled appointments
Any missed appointments without 72 hour notification to the coach will not be refunded. Coaches are not required to reschedule any appointments cancelled within 72 hours of the booked time.
If a coach must reschedule a coaching session - this must be done at least 72 business hours before the session. Coaches rescheduling after that time will offer the client one extra coaching session at no charge as a penalty.
Cancellation of coaching services
Clients are responsible for interviewing their potential coach before purchasing their services. Cancellation of coaching services with a refund may be made within 72 hours of the first coaching session. A $75.00 service charge will apply. All other funds will be returned. Any coaching sessions cancelled after 72 hours after the first session are not refundable. If the client notifies Roaring Women Ltd. within 72 hours of the first session of any concerns with the ability of the coach to provide adequate services, and additional 30 days will be added to the cancellation period and will remain in effect until 72 hours after the second coaching session. If the client feels that the coach cannot at this point adequately meet their needs, a full refund will be offered minus the $75.00 service charge.
No refund will be given after 72 hours after the second coaching session
A client may request another coach anytime after the first session should they not be satisfied with the services they have received, or they feel that there is a personality conflict with the coach. This request must be made within 72 hours of the last coaching session they have received.
Cancellation of coaching services for reasons other than dissatisfaction with services rendered will receive no refund.
Cancellation of ROAR Board Memberships
Clients who apply for ROAR Board membership will be considered individually upon merit and suitability. Each application is screened and members may be refused by the President or their named representative. Applicants will be charged an application fee - which will be refunded if their application is declined. Coaches or the President will advise an applicant within 48 hours if their application has been declined.
Applicants must agree to a 12 month membership and once they have agreed to this via submission of their application online or in person, their application fee will be processed. Applicants who are not suitable will have their application fee refunded.
We guarantee that applying the principles and strategies members will learn while participating on the ROAR Boards will enable them to grow your gross income by 20% in 12 months. Failure to address your specific issues and assist a business owner with problem solving that will enable this increase will result in a full refund. Business owners must demonstrate that they have used all the strategies and resources provided to them to receive their refund.
ROAR Board applicants who have agreed to the terms of membership may not cancel for any reason other than they have not increased their businesses by 20% or more in 12 months. Business owners must demonstrate that they have used all the strategies and resources provided to them to receive their refund. Once an application is submitted, applicants have 7 days to revoke their application. After this time period the application becomes the contract of agreement for the terms indicated therein. Non attendance or verbal or written cancellation will not relieved of the monthly payments until the 12 monthly payments have been fulfilled.
Disclaimers
The following disclaimers are current as of January 01 2007. Updates to this disclaimer are made periodically to include any additional services. Notice to updates are made through this web site.
Additions made:
Certified Roaring Women Coaches added to this document September 18th 2008
Certified Roar Board Coaches added to this document September 18th 2008
Legal Disclaimer Notice
This web site is provided by Roaring Women Ltd. This site, including its contents, are provided "as is " without warranty of any kind, either expressed or implied. Roaring women has made every effort to ensure the accuracy of this information, however errors can occur. Changes are made periodically to roaringwomen.com and roaringstoresales.com without notice.
Roaring Women Coaching Services and coaches certified by Roaring Women Ltd. shall not be held liable, or undertake any responsibility whatsoever, for the content of messages or information posted, or information or publications of third parties on the Internet, even if accessed through the Roaring women web pages. We have no control over information supplied by third parties . Links to other web sites contained within are provided only as a resource to our users, and are not endorsements, unless otherwise noted.
Roaring Women Ltd. shall not be held liable to any party for any damages resulting from the use of this web site or any linked web site, even if you expressly advise us of the possibility of such damages.
Roaring Women Ltd. reserves the right to change this disclaimer statement at any time. Be sure to check this page periodically for updates.
Services Disclaimer
The information contained within Roaring Women web site or offered by service providers certified by Roaring Women Ltd. Certified Roaring Women Coaches or Roar Board Coaches, is not a substitute for professional advice such as a medical Doctor, Psychiatrist, or counsellor. The information provided by Roaring Women Ltd, Certified Roaring Women Coaches or Roar Board Coaches does not constitute legal or professional advice neither is it intended to be.
Any decisions you make, and the consequences thereof are your own. Under no circumstances can you hold Roaring Women Ltd. liable for any actions that you take. You agree not to hold Roaring Women Ltd. or any employees or contractors of Roaring Women Ltd., liable for any loss or cost incurred by you, or any person related or associated with you, as a result of materials or techniques, or coaching, offered by Roaring Women.
This information is intended to be general information with respect to common business issues. Information is offered in good faith - you do not have to use this information.
You shall indemnify Roaring Women Ltd, Certified Roaring Women Coaches or Roar Board Coaches in the event of any such claim, including but not limited to any claims made against the president of Roaring ng Women Ltd, by any person related or associated with Roaring Women.
You may not alter, use, transmit, re-purpose, sell, copy, distribute or display any portions of the Roaring Women Web site or coaching content delivered as a result of coaching services without written consent from Roaring Women Ltd. President. This includes all graphics and site content.
Roaring Women Ltd. Certified Roaring Women Coaches or Roar Board Coaches, do not warrant or make any representations or claims as to the validity, correctness, currency or otherwise of the information provided at this site or in workshops delivered, nor shall it be liable or responsible for any claim or damage, direct or consequential, arising out of the interpretation, failure of performance, error in content, delay in operation of site, computer virus, reliance upon or other use, authorized or unauthorized, of such information.
Certain links on this site may lead to sites maintained by independent parties over whom Roaring Women Ltd. has no control. Roaring Women Ltd. makes no representation to the accuracy or any other aspect of the information contained on such sites.
Roaring Women Ltd. reserves the right to modify our Disclaimer at any time by notifying customers through this web site.
Privacy Policy
OUR COMMITMENT TO PRIVACY
Roaring Women LTD. and its subsidiaries (each, a "Roaring Women LTD Company") are committed to controlling the collection, use and disclosure of the personal information provided by its customers.
The Roaring Women LTD Privacy Policy is modeled after the Canadian Standards Association Model Code for the Protection of Personal Information and is compliant with federal and provincial privacy laws including the federal Personal Information Protection and Electronic Documents Act. A summary of the ten principles of fair information practices adopted in the Roaring Women LTD Privacy Policy is included at the end of this Privacy Statement.
A SINGLE POLICY
Roaring Women LTD referred to in this Privacy Statement and governed by the Roaring Women LTD Privacy Policy include Roaring Women LTD and all of its departments including but not limited to theroaringstoresales.com, Roaring Women Roar Report and the Roaring Women Newswire.
Any time you do business with a Roaring Women LTD Company, or with anyone acting as an agent on our behalf, you are protected by the rights and safeguards contained in the Roaring Women LTD Privacy Policy.
WHAT IS PERSONAL INFORMATION?
"Personal information" is personally identifiable information such as your name, residential address and e-mail address and includes information about your product and service subscriptions and usage, credit information and billing records, service and recorded complaints.
Personal information is collected by the Roaring Women LTD Companies only when you specifically and knowingly choose to provide it us such as when you subscribe to a Roaring Women LTD publication, enter a Roaring Women LTD promotion or choose to receive information, products or services from a Roaring Women LTD .We may also receive personal information from our business partners and other third parties provided that such third parties confirm to us that they have obtained your consent to the disclosure of your personal information.
Publicly available information, such as a public directory listing of your name, address, telephone number and electronic address, is not considered personal information.
COLLECTION AND USE OF PERSONAL INFORMATION
The Roaring Women LTD collect and use your personal information primarily for the purpose of providing you with the products and services you have requested from us, including the delivery of news and related content through Roaring Women LTD television, print and online properties.
Your personal information is used to communicate with you about your account and to provide you with information related to other Roaring Women LTD publications and services. If you indicated that you were interested in receiving offers or information from selected Roaring Women LTD sponsors or advertisers, your personal information would also be used to contact you or to send you e-mail materials and other mailings about products and services that might be of interest to you. You always have the option, however, to tell us not to share your personal information with other Roaring Women LTD Companies or to exclude you from offers for other products or services.
If you enter a contest or other promotion offered by Roaring Women LTD or on a Roaring Women LTD website, your personal information will be used to administer the promotion, including the use of your name and selected other information for the purposes of contacting, announcing and promoting the winners of the promotion.
The Roaring Women LTD may also contact you from time to time to conduct market research and surveys in an effort to continually improve our product and service offerings.
Unless you specifically authorize us to release your personal information, or release is required or permitted by law, the Roaring Women LTD will not sell, lease or trade your personal information to other third parties.
Anonymous or "non-personal" information gathered by the Roaring Women LTD Companies through our websites may be used for technical, research and analytical purposes. Information collected through surveys, existing files and public archives may be used by the Roaring Women LTD to analyze their markets and to develop or enhance service offerings.
Roaring Women LTD will only ask for information about you that we need and will only ask for it when we need it. When we ask you for the information, we will explain to you why we need it and what we are going to do with it.
We will seek your prior consent to the collection, use and disclosure of the
information as required by applicable privacy legislation. Subject to legal
and contractual requirements, you can refuse to consent to our collection,
use or disclosure of information about you. You may also withdraw your consent
to any further collection, use or disclosure of information about you at any
time by giving us reasonable notice. If our intended disclosures or uses of
information change, we will notify you accordingly.
Your personal information will not be used for any other purpose without your consent.
DISCLOSURE
To enable us to more efficiently provide the products and services you have requested from us, Roaring Women LTD may share your personal information with other Roaring Women LTD departments and with selected third parties who are acting on our behalf as our agents, suppliers or service providers. Such third party service providers are provided only with such information as is necessary in the circumstances (i.e. your email address may be disclosed to our newsletter distributor for the purpose of delivering your weekly newsletter subscription). Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.
USE OF COOKIES
The Roaring Women LTD use a browser feature called a "cookie" to collect information anonymously and track user patterns on Roaring Women LTD web sites. A cookie is a small text file that is placed on your hard disk by a web site."Cookies" contain a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our web sites. Cookies tell us which pages of our web sites are visited and by how many people.
The use of cookies is an industry standard and many major browsers are initially set up to accept them. You can reset your browser to either refuse to accept all cookies or to notify you when you have received a cookie. However, if you refuse to accept cookies, you may not be able to use some of the features available on our web sites.
ACCURACY
Roaring Women LTD will try to ensure that information about you is accurate, complete and up-to-date. However, please inform the Roaring Women LTD Company to whom you provided your information of any change of name, address or other information. In the event you have questions about the accuracy of factual information we have collected about you, you will have access to that information in order to verify and update it. If we have disclosed inaccurate information about you to a third party, we will be pleased to contact the third party in order to correct the information.
SECURITY
Roaring Women LTD is committed to protecting your privacy. Security measures, such as locked cabinets, restricted access and the use of passwords and encryption have been adopted to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Our employees have been trained to respect your privacy at all times and those employees with access to your personal information shall use your personal information strictly in accordance with the Roaring Women LTD Privacy Policy and the laws applicable to each specific business.
ACCESS
If you have any questions about the collection, use or disclosure of your personal information by Roaring Women LTD, or if you simply want to know whether we have any of your personal information on file, you may contact your local Privacy Compliance Officer. Except in limited circumstances, as specifically provided by applicable privacy legislation, Roaring Women LTD can tell you whether they hold personal information about you. They can tell you the source of the information, allow you access to your personal information and find an account of the use that has been made or is being made of the information and the third parties to which it has been disclosed.
Roaring Women LTD will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If Roaring Women LTD refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. Roaring Women LTD will respond to your requests for access in accordance with applicable privacy legislation.
QUESTIONS OR CONCERNS
If you have any questions or concerns about the personal information about you held by a Roaring Women LTD Company or about the compliance by a Roaring Women LTD Company with the Roaring Women LTD Privacy Policy, please contact your local Privacy Compliance Officer
Each Roaring Women LTD Company has procedures in place to receive and respond to complaints or inquiries about its handling of personal information. They will describe the complaint procedures to anyone who makes inquiries or lodges complaints.
If you are not satisfied with the response from your local Privacy Compliance Officer after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable. Contact information is available on our web site or by contacting Roaring Women LTD.
TEN PRINCIPLES OF FAIR INFORMATION PRACTICES
PRINCIPLE 1 - ACCOUNTABILITY Roaring Women LTD is responsible for the personal information under its control and shall designate one or more individuals who shall be accountable for the company's compliance with the procedures and principles set out in the Roaring Women LTD Privacy Policy.
PRINCIPLE 2 - IDENTIFYING PURPOSE Roaring Women LTD will identify the purpose for which personal information is collected at or before the time the information is collected. The purposes for which information is collected, used or disclosed by a Roaring Women LTD Company must be those that a reasonable person would consider are appropriate in the circumstances.
PRINCIPLE 3 - CONSENT The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except where consent is not required by privacy legislation as, for example, where the collection, use or disclosure of personal information is solely for journalistic, artistic or literary purposes.
PRINCIPLE 4 - LIMITING COLLECTION Roaring Women LTD shall limit the collection of personal information to that which is necessary for the purposes identified by the company. Personal information shall be collected by fair and lawful means.
PRINCIPLE 5 - LIMITING USE, DISCLOSURE AND RETENTION Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of the purposes for which it was collected.
PRINCIPLE 6 - ACCURACY Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
PRINCIPLE 7 - SAFEGUARDS Personal information shall be protected by security
safeguards appropriate to the sensitivity of the information.
PRINCIPLE 8 - OPENNESS Roaring Women LTD shall make readily available to its
customers and employees specific information about its policies and practices
relating to the management of personal information.
PRINCIPLE 9 - INDIVIDUAL ACCESS Upon request, an individual shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information except where Roaring Women LTD is permitted or required by law not to disclose personal information to the individual customer or employee. An individual customer or employee shall be able to challenge the accuracy and completeness of the information disclosed to him or her and have it amended as appropriate.
PRINCIPLE 10 - CHALLENGING COMPLIANCE An individual customer or employee shall be able to address a challenge concerning compliance with the principles in the Roaring Women LTD Privacy Policy to his or her designated Privacy Compliance Officer.
